Shipping and Delivery
At Hydrationmerch, we prioritize delivering your orders promptly and securely through our reliable shipping partners. Our goal is to ensure a smooth and hassle-free shipping experience for every customer.
Shipping Time Overview
The total time it takes to receive your order includes two phases:
- Processing Time: This is the time we take to prepare your order, which includes order verification, item preparation, and getting everything ready for shipment. Processing times can vary depending on your location and our order volume at the time.
- Shipping Time: This is the duration it takes for your order to reach you once it has left our facility. Shipping time depends on the shipping method chosen and your specific delivery address.
Please note: The total delivery time is calculated as follows:
Total Delivery Time = Processing Time + Shipping Time
Delivery Process Details
- Processing Time: Typically, it takes us 3-5 business days to process your order. This timeframe may vary slightly during peak seasons or special promotions.
- Shipping Time: Once your order is processed, shipping will take approximately 7-14 business days, depending on your location and the selected shipping method.
All orders are processed Monday through Friday, excluding federal holidays, and are based on Eastern Standard Time (EST). Please keep in mind that during peak periods, such as holidays or promotional events, delivery times may be longer than usual.
Estimated Delivery Times
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Shipping Costs
- Standard Shipping: $4.95 per order
- Free Shipping: For orders over $99
Tracking Your Order
Once your order is shipped, we will send you a tracking number via email. You can also track your package directly on our website for convenience. Please allow 5-7 business days for the carrier to update tracking information.
In the unlikely event that there is no tracking update after 10 business days, please feel free to contact us at [email protected], and we will gladly assist you.
Shipping Delays
We strive to ensure timely deliveries; however, if your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund. Our customer support team typically responds within 12 hours and is always ready to assist with any unexpected shipping delays.
Undelivered Packages
If the tracking information shows your package as delivered but you haven’t received it, we kindly ask you to:
- Check your delivery area thoroughly for the package.
- Contact the shipping carrier for further assistance.
If you’re still unable to locate your package, please reach out to us at [email protected], and we will do our best to resolve the issue.
Incorrect Shipping Addresses
It’s important to double-check your shipping address during checkout. Hydrationmerch cannot guarantee delivery if the provided address is incorrect or incomplete. If you notice an error after placing your order, please notify us as soon as possible at [email protected], and we will attempt to correct it before shipping.
Duties and Taxes
Please be aware that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer. Hydrationmerch is not liable for these charges. Additionally, if the package is refused by the recipient or delivery is unsuccessful after multiple attempts, Hydrationmerch reserves the right to cancel the order without issuing a refund.
If you have any questions about our shipping policy, please feel free to contact us at [email protected]. We are always here to help!