Returns and Refunds

At Hydrationmerch, we kindly ask that you carefully review all order details, including size, design, quantity, and shipping address, before confirming your purchase. Once an order is placed, our team moves quickly to process it, and as a result, we are unable to accommodate returns or exchanges for incorrect selections like the item type, size, design, or shipping address.

However, we understand that mistakes can happen. If you realize an error in your order, you have a 6-hour window from the time of order placement to cancel your order and place a new one with the correct details. If you have any questions before making your purchase, please don’t hesitate to contact us at [email protected]. Your satisfaction is our top priority.

Canceling Orders

You have 6 hours from the time of placing your order to cancel it. If a cancellation request is submitted after this period, your order may already be in the processing or shipping stages, and cancellation may no longer be possible.

Please note that a cancellation fee of 10% of the total order value will be applied for cancellations. To request a cancellation, please contact us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, we consider all orders accepted by the customer, and refunds will no longer be issued.

Eligible Conditions for Returns

We accept returns only in the following cases:

  • The item arrived damaged or broken.
  • The design received is different from what was ordered.
  • The size or material does not match what was ordered.
  • An incorrect product was delivered.
  • The product description does not match the item received.

Condition of Returned Items

To be eligible for a return, the item must meet the following conditions:

  • It must be in its original condition and packaging.
  • The item must not have been worn, washed, or altered in any way.
  • The defect or issue must be due to an error on our part.
  • The original tags must still be attached.
  • Minor issues like loose threads are not considered defects and are not eligible for returns.

Required for Refunds

To process your return, the following items are required:

  • The original shipping label or receipt.
  • Proof of purchase (e.g., order confirmation).
  • Evidence of any defects (e.g., photos).
  • Relevant email communication screenshots, if applicable.

Return and Refund Process

To begin a return or refund, please email your request, along with any necessary documentation, to [email protected]. Our Customer Service team will review your request and respond within 2-3 business days. Please ensure that your email notifications are enabled to receive updates promptly.

Once approved, we will provide detailed instructions on how to proceed based on your specific situation. Please note that refunds will only be issued after we have confirmed that your return is eligible.

Return Shipping Costs

The customer is responsible for the cost of return shipping. These costs will not be deducted from the refund amount, but you are responsible for arranging and covering the shipping fees for the return.

Refund Processing Time

Once we have received your returned item, please allow up to 2 business days for your refund to be processed. You will receive an email notification when we have received your return and issued the refund, including any original shipping fees.

Awaiting Your Refund?

If you are waiting for your refund, please follow these steps:

  1. Verify your bank account details.
  2. Contact your credit card company, as it may take some time for the refund to appear on your account.
  3. Note that it may take 10-15 business days from the date of refund issuance, depending on your card provider’s policies.

If you’ve done the above and still haven’t received your refund, please contact us at [email protected]. We will review the matter and respond within 2-3 business days.

Important Notes

  • Our return policy is valid for 30 days from the delivery date. After this period, no refunds or exchanges will be provided.
  • Returns or exchanges are only eligible within the 30-day window, and all return shipping costs must be paid by the customer.
  • Hydrationmerch is not responsible for returns that are lost, damaged in transit, or made without proper communication with our team.